Shipping

Shipping and Handling Costs. 
Our shipping and handling is a flat fee of $9.95, EXPRESS shipping for $14.95 or FREE delivery on orders over $100

You will be provided with tracking information and updates for your order so you can see in real time where your goodies are.
Once your parcel has been accepted by a postal contractor, we are no longer responsible for the delivery but will help where we can if you run into any issues. Please ensure that the shipping address provided is complete and accurate once you receive your confirmation email. The customer is liable for any incorrect/incomplete address where delivery is unsuccessful. This will incur a manual re-shipping fee payable via credit card or a refund (excluding postage costs).

I've put in the wrong address! What do I do?
Once an order has been dispatched and tracking provided, we CANNOT adjust the address. We urge you to revise your confirmation email to ensure your full shipping details are accurate, as an incorrect address may result in delayed delivery or a re-shipping fee. If you need a correction, please email our team (info@nglabs.com.au) as soon as possible with your order details so we can action a change before dispatch.

How long will my order take to arrive?
We process orders between Monday and Thursday (excluding Fridays, Saturdays, & Sundays, sale days & public holidays)
Metro areas will see their package arrive within 1-3 business days when using the EXPRESS option.
All orders $100 and over will receive FREE standard shipping.
Please allow for extra time for your order to be processed during holidays and sale seasons.